Here at Aylesbury Foodbank we are committed to delivering a high standard of service to anyone who engages with our work.
We believe that the best way to improve our service is by learning from the people who use it. We welcome comments, compliments and complaints from clients, referral agencies, volunteers and anyone else we come into contact with in our work as these help us to see what we are doing well and where we can make improvements.
We aim to promote an environment where people are encouraged to raise and discuss issues informally and, where necessary, seek solutions to prevent them developing into problems or complaints.
However, we recognise that there may be situations where people are not happy with the outcome of an informal discussion or feel that the issue needs to be taken further. In these cases, Aylesbury foodbank has a procedure so that we can work towards a resolution in a fair and transparent manner.
For more information on how to register a complaint or give feedback click here Complaints Procedure Nov 17